I was thinking about customer service a few days ago and something came to me. I have a low expectation of customer service most places I go now. I may be alone in this situation, but I doubt it.
When I talk about restaurants and stores below I do not mean all stores and restaurants. I do know a few places where I get great customer service, and I tend to go to them as much as I can. Sometimes I have no other options though, I have to go to places that I do not expect good service. When I go to these places it always seems difficult to find anyone to help me with my order, my questions, or with product selection, or anything else.
When I go to most fast food restaurants, it seems like they have time to do everything but cook / prepare my food. They have time to ask me twenty questions about tie in products / marketing or up sizing, or free offers or coupon books, but to make my food without mayonnaise is a inconvenience and requires a pint of blood and a signature from my mother. When I go to most department stores, and home improvement stores, and it is easier for me to find plans to completely redo, or rebuild, my bedroom then it is to find the specific thing I am looking for. “Yeah we got those. They are with the light bulbs, but I forget where those are. Go to Aisle 46 and find Herb, he should be able to tell you. Would you like to sign up for a credit card today sir, 10% discount on everything you buy today.” No I do not want a credit card today. I am trying to buy $1 worth of #6 pan head phillips screws to fix my light fixture that is currently hanging loose in my bedroom. That is all I need. I do not need a credit card, or a matching paint, or a free class about how to use a screwdriver, I need 4 screws. Those are all wonderful I am sure, and when I need them I will know where to go, but right now I need some help on the current situation in my life, not what is on weekly special.
Unfortunately I think we can become the same way in churches. People come to us and need specific help and we respond with the plan / class / book of the quarter. It is cookie cutter answers to all questions of faith and Christ.
Q. - My wife and I are having marriage problems, she has left me.
A - “Well ok, we have a class for recent divorcee’s that starts the first Monday of every month” or, “Well we offer counseling. (So far so good) What are you addicted too? Be honest, where we know which recovery class to put you in.”
Q - I am unsure about me faith. I am really questioning my relationship with Christ. What should I do?
A - Well James Wonderman or Joanne Superwoman has a new book about that. We have it in the library. It might be checked out, but we can put you on the list to get it when it comes back in.
Q. - I have been praying and I think the Lord is leading me to taking a leadership position where I can work with troubled teens.
A. - Well we do not have any troubled teens. How about you work with toddlers on Sunday morning because we some openings there.
Q. - How to I know if I am saved?
A. - Well Pastor Jerry says …..
Many churches, and Christians, have reached a point where they have stock answers regardless of the question. The latest best seller, or teaching series, or leadership guide, or pastor’s treatise has all the answers, regardless of the question. The person in need is not meet with help, but they are meet with a cure all answer that is not relevant to them.
I think that is why so many are hesitant to come to the church. They need specific help, and every time they have tried to get it at the house of the Lord they have been meet with pop programs, and pat answers. People really need to get help with what is in their lives, not what we want to help them with. They want to serve where God calls them, not where we want to place them. They want to labor with people that support and help them, not that view them as annoyances.
Now, I am not saying that God is not the cure for our problems. He is, or always has, the right answer. However, we must meet people where they are. Then we can guide them to God, or a deeper relationship, on their own path, not the path that we laid out last week for ourselves with our five best Christian friends.
Christ did not respond to those that came to him with cookie cutter answers. He meet them where they were. He did not heal the man with a shriveled hand the same way that he cured the man with leprosy. The woman caught in sin was not handled the same way as the woman Jesus meet at the well. Just because the people had similar issues did not mean they could be solved with the same answers.
Personally, I think we all can do better at trying to meet people where they are. I am concerned that the church as a whole is doing more to hinder visitors, seekers, and new Christians then to encourage them. We need to be sure that we are constantly watching both ourselves, and our church, but also the rest of the body where we do not become guilty of over promising and under delivering like most worldly organizations do when it comes to service. |
Christ came to serve, and He leads us by example not via words. Service does begin with me.
Have a good day serving others while you serve them in God’s name.